Privacy Policy

This privacy policy sets out how Visu Verum uses and protects any information that you give us when you use this website.

Welcome to Visu Verum’s privacy notice.

Visu Verum respects your privacy and we are committed to protecting your personal data. This privacy notice explains how we use any personal information we collect about you when you use this website.

Topics:

  1. What information do we collect about you?
  2. How will we use the information about you?
  3. Marketing
  4. Access to your information and correction
  5. Cookies
  6. How long will you use my personal data for?
  7. Other websites
  8. How to contact us

1. What information do we collect about you?

Personal data, or personal information, means any information about an individual from which that person can be identified.

We collect information about you when you register with us to download information about our services or when you make an enquiry about our services via email or telephone. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with an answer to an enquiry). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

2. How will we use the information about you?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To respond to your enquiry submitted on the site or via phone.
  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • To make suggestions and recommendations to you about services that may be of interest to you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Visu Verum will not share your information for marketing purposes with companies outside the Visu Verum Group.

3. Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Visu Verum Group. If you no longer wish to be contacted for marketing purposes, please email info@vvlondon.co.uk.

4. Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

5. Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

6. Other websites

Our website contains links to other websites. This privacy policy only applies to this website. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

7. How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. How to contact us

Please contact us if you have any question s about our privacy policy or information we hold about you:

By email at info@vvlondon.co.uk

Or write to us at: Visu Verum, Grapes House, Esher High Street, Esher, KT10 9QA